| PRACTICE
CHARTER
The surgery team aim to provide
the best possible care for all our patients.
We will utilise the resources available
to provide benefit to the greatest number of patients possible.
WHAT YOU CAN EXPECT
FROM US
You have a right to be treated with
courtesy. We will respect your cultural, religious and moral beliefs.
We will aim to see you within 20
minutes of your appointment time. When we are running late, there is usually
a good explanation.
We will aim to offer an appointment
relating to your health.
You have a right to see your medical
records. This is at the discretion of the GP (it may be necessary to withhold
certain information as it might be harmful to the patient). Under the terms of
the Data Protection Act, the practice is at liberty to charge a reasonable fee.
We will deal with complaints promptly
and objectively. Our aim would be to produce a positive outcome for all concerned.
A copy of our complaints procedure is available from reception on request.
WHAT WE EXPECT
FROM YOU
Please be courteous and polite when
dealing with members of the practice team.
Please inform us if you cannot attend an appointment and please remember that
an appointment should be for one person and one problem only.
Do not assume that a consultation will result in a prescription or referral unless
the doctor considers it clinically necessary.
Home visits are for patients too ill to attend the surgery. Requests for home
visits should be made by 10.00 am where possible.
Be prepared to wait 48 hours after requesting a repeat prescription. Do not ask
the doctor to write out prescriptions that are obtainable via the computer. You
should have a repeat prescription computer slip with your own personal number.
COMPLAINTS
AND CONCERNS
If you have any queries or misgivings
about the treatment you have received from members of staff or doctors, please
let the business practice manager know in writing. She will try and address your
concerns personally or by discussion with other staff and/or doctors. We do have
a complaints procedure in force and a leaflet about this can be collected from
reception.
COMMENTS AND SUGGESTIONS
We are happy to accept and consider
comments and suggestions from our patients. Please present your views in writing
and hand it in to reception, or use the suggestion box.
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