Knebworth and Marymead Medical Practice

The surgery team aim to provide the best possible care for all our patients.

We will utilise the resources available to provide benefit to the greatest number of patients possible.

WHAT YOU CAN EXPECT FROM US

You have a right to be treated with courtesy. We will respect your cultural, religious and moral beliefs.

We will aim to see you within 20 minutes of your appointment time. When we are running late, there is usually a good explanation.

We will aim to offer an appointment relating to your health.

You have a right to see your medical records. This is at the discretion of the GP (it may be necessary to withhold certain information as it might be harmful to the patient). Under the terms of the Data Protection Act, the practice is at liberty to charge a reasonable fee.

We will deal with complaints promptly and objectively. Our aim would be to produce a positive outcome for all concerned. A copy of our complaints procedure is available from reception on request.

WHAT WE EXPECT FROM YOU

Please be courteous and polite when dealing with members of the practice team.

Please inform us if you cannot attend an appointment and please remember that an appointment should be for one person and one problem only.

Do not assume that a consultation will result in a prescription or referral unless the doctor considers it clinically necessary.

Home visits are for patients too ill to attend the surgery. Requests for home visits should be made by 10.00 am where possible.

Be prepared to wait 48 hours after requesting a repeat prescription. Do not ask the doctor to write out prescriptions that are obtainable via the computer. You should have a repeat prescription computer slip with your own personal number.

COMPLAINTS AND CONCERNS

If you have any queries or misgivings about the treatment you have received from members of staff or doctors, please let the business practice manager know in writing. He will try and address your concerns personally or by discussion with other staff and/or doctors. We do have a complaints procedure in force and a leaflet about this can be collected from reception.

COMMENTS AND SUGGESTIONS

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing and hand it in to reception, or use the suggestion box.