We operate a zero tolerance policy for both physical and/or verbal abuse against all our members of staff and patients. We aim to treat patients with courtesy at all times and expect patients to show similar respect towards our staff.
We take all threatening, abusive and violent behaviour very seriously. Should a patient act in a manner which is considered to be violent or abusive all necessary steps will be taken to protect the well being of all staff and patients of Knebworth and Marymead Medical Practice.
In extreme cases we have the right to remove abusive patients from our practice list with immediate effect.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.