Total Triage
WE HAVE BEEN RUNNING TOTAL TRIAGE NOW FOR 8 WEEKS. IT IS PROVING TO BE VERY EFFECTIVE AND USER FRIENDLY. WE HAVE MADE SOME CHANGES TO HOW WE MANAGE TRIAGE DEMAND. WE WILL OPEN TOTAL TRIAGE AT 8.30AM FOR THE MORNING SESSION, AND 2PM FOR THE AFTERNOON SESSION.
WE WILL AT TIMES CLOSE TOTAL TRIAGE FOR CLINICAL SAFETY OR OPERATIONAL ISSUES E.G. IF THE NUMBER OF TRIAGES WAITING TO BE REVIEWED ARE TOO NUMEROUS TO SAFELY REVIEW WITH THE NUMBER OF CLINICAL STAFF WE HAVE IN THE HUB. MOST DAYS WE HAVE AT LEAST THREE STAFF IN THE HUB.
YOU CAN HELP US BY
1) SENDING IN ADMIN TRIAGE REQUESTS LATER IN THE MORNING OR IN THE AFTERNOON.
2) SIGNING UP FOR ELECTRONIC PRESCRIPTIONS
3) REPLYING TO YOUR FLOREY TEXT REQUESTS FOR MORE INFORMATION ASAP
4) ACCEPTING THE APPOINTMENTS OFFERED, WITH THE CLINICIAN ASSESSED AS APPROPRIATE BY THE HUB CLINICAL TEAM.
5) LASTLY, PLEASE TRY TO LIMIT YOUR TRIAGES TO ONE TRIAGE PER DAY. WE HAVE HAD A FEW PATIENTS SENDING SEVERAL TRIAGES ABOUT THE SAME ISSUE MULTIPLE TIMES A DAY. WE APPRECIATE YOU MAY BE CONCERNED / WORRIED / FRUSTRATED BUT EACH TRAIGE HAS TO BE REVIEWED. SENDING 6 OR 7 ABOUT THE SAME ISSUE DELAYS US REVIEWING OTHER TRIAGES OF OTHER PATIENTS THAT MAY HAVE URGENT AND IMPORTANT SYSMPTOMS THAT NEED REVIEWING.
TOGETHER WE WILL CONTINUE TO IMPROVE AND DEVELOP ACCESS AND MANAGE DEMAND AND CAPACITY.
See below a simple “how to use” Total Triage video.
We are currently CLOSED
Welcome to Knebworth & Marymead Medical Practice
Our Practice serves Knebworth, surrounding villages, Broadwater, and parts of South Stevenage.
We work on two sites, you may see clinical staff on either site. Our team includes GPs, Nurses, Advanced Clinical Practitioners, Health Care Assistants, Pharmacists and Pharmacy Technicians, Physiotherapists, Mental Health Practitioners, Care Co-Ordinators, Social Prescribers, as well as other clinical and administration staff.
We will always aim to treat all our patients promptly, courteously and clinically appropriately.
We ask you to treat us with respect.
We are currently closed, in an emergency please call 999.
If you have an urgent medical problem please call 111.
Non-urgent advice: Carers
A carer is someone who spends a significant proportion of their life providing unpaid support to family or potentially friends. This could be caring for a relative, partner or friend who is ill, frail, disabled or has a mental health or substance misuse problem.
We offer annual health checks to all our carers.
We also hold monthly Carers Cafes, across both sites which we fondly invite all carers to attend if they wish too. This is a chance to meet other carers for an informal chat, over a coffee and a slice of cake.
If you would like to register as a carer please complete this form
Once you are registered as a carer, and we have your consent to send SMS, we can update you on regular events, like our Carers Cafe’s.
Non-urgent advice: Out of Hours and Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.