Meet the Team

Doctors

Dr. Rabia Osman (F)
MBBS, MRCGP, DRCOG, DFSRH, BDS

Dr. Joseph Turner (M)
MBBS, BSc

Dr. Kathryn McManus (F)
MBBS (London 1995), DRCOG, BSc (Hons)

Dr. Rob Newby (M)
MBBS (1991), DRCOG, DHP, MRCGP

Dr. Alex Rubin (M)
MBChB, MRCGP

Practice Nurses & Auxillary Healthcare Staff

Specialist Chronic Disease Nurses

Patients that have a long term condition, such as asthma or diabetes, are dealt with by the specialist nurses. The clinics for these nurses will be bookable on line and by phone. The specialist nurses have undertaken intensive training for the role within the surgery and have specialised in chronic disease management.

Wendy Heatley
Specialist Nurse

Practice Nurses

The practice nurse deals with routine appointments, such as travel vaccinations, smears, dressings, and health checks. These are all bookable in advance.

Amber Moyce

Delia Altham

Sue Newling

Antonia Jack

Advanced Nurse Practitioners

These are specialist nurses, they can see and prescribe medication for various acute illness that do not necessarily need to see a doctor. If needed, and in cases that the nurse cannot deal with, they do have access to the Duty doctor.

Amanda Burn

Jacqueline Ratcliffe

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Physiotherapist

Our first contact physiotherapist can deal with a broad range of musculoskeletal conditions

Ashley King

Management Team

The practice business manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.


Practice Business Manager

Christine Allen
Deputy Practice Manager
Knebworth

Nicola Dungan
Clinical Administration Manager

Barbara Dungan
Reception Supervisor

Reception and Clinical Administration Team

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Phoebe Hart
Receptionist

Jayne Batt
Receptionist

Milad Jamaleddini
Clinical Pharmacist

Joan Thorpe
Receptionist

Jackie Petts
Secretary Support

Abigail Stow
Receptionist

Jane Morrissey
Receptionist

Lisa Underwood
Clinical Pharmacist

Jackie Redmond
Clinical Administrator

Tracy Deeble
Secretary Support

Wendy Richardson
Receptionist

Emily Havis
Receptionist

Sharon Smith
Prescription Clerk

Karen Ratcliff
Clinical Administrator

Debbie Graham
Prescription Clerk

Healthcare Team

Community Nurses

There is a team of community nurses who support our surgery and provide nursing care in the patient’s own home. They also advise relatives and carers on how to nurse the patients between visits, encouraging independence and liaising closely with your GP regarding relevant treatment. They can also give advice on other services that you may require.

The Community Nurses can be contacted on: 01438 845602 between 8am – 4.30pm, or 07789864861 after 4.30pm.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The Health Visitors can be contacted on: 01438 845606

Doctors’ Schedule

For patient continuity we aim to keep the same doctors at the same surgery.

Knebworth Surgery

Dr A Rubin
Has surgeries on Monday, Tuesday, Thursday and Friday
Dr R Newby
Has surgeries on Tuesday and Wednesday

Marymead Surgery

Dr K McManus
Has surgeries on Monday, Tuesday and Wednesday
Dr J Turner
Has surgeries on Monday, Tuesday, Wednesday and Thursday
Dr R Osman
Has surgeries on Monday, Tuesday and Friday