You and your general practice (YYGP) is a document developed by the NHS, to help GP practices and patients better understand what they can expect of each other. YYGP also enables patients to provide feedback or raise concerns with their GP practice, Healthwatch or the integrated care board (ICB).
The YYGP document is published by NHS England and can be found using the link below.
https://www.england.nhs.uk/long-read/you-and-your-general-practice-english