The Surgery Station Road Knebworth Hertfordshire SG3 6AP Telephone Stevenage (01438) 812494 Fax (01438) 816497

18 Spring Drive Marymead Stevenage Hertfordshire SG2 8AZ Telephone Stevenage (01438) 218000 Fax (01438) 218009

Drs Wood, Dawes, Daniel, Loeffler, Keen, McManus, Sinclair & Skillen

SURGERY HOURS

KNEBWORTH	MARYMEAD
(01438) 812494	(01438) 218000
Monday - Friday 8.30am - 6.30pm	Monday - Friday 8.30am - 6.00pm
SATURDAY, SUNDAY	SATURDAY, SUNDAY
AND NATIONAL BANK HOLIDAYS CLOSED	AND NATIONAL BANK HOLIDAYS CLOSED

WELCOME TO
THE KNEBWORTH AND MARYMEAD PRACTICE

This website is designed to help everyone involved with the practice. We realise that it is sometimes not easy being a patient and we hope that the enclosed information will be helpful.

We are a large practice, caring for 12,300 patients (approximately two thirds at Knebworth surgery and one third at our Stevenage branch surgery). There are over 35 staff working in the practice, not including district nurses, midwives and health visitors. In our surgeries, our doctors see 150 patients, and the practice nurses 60 patients, per day on average. We make between 25 and 30 patient home visits a day.

The practice nurses, counsellor, health visitors, community nurses and midwives also see patients in the surgeries.

The doctors consider themselves part of the “practice team”; other members may be able to help with your particular concern. Our nurses offer health advice and support services, either by “general consultation” or as part of a specific “clinic” (eg diabetic, family planning, diet, asthma, healthy lifestyle etc). It is possible to make direct appointments with them.

Assistance on general matters is obtainable from the business practice manager and reception team. In addition, there are staff working behind the scenes to help the practice run efficiently, eg computer operators, secretaries and housekeeping staff.

We do try to offer appointments as requested. If people find it necessary to be seen on the same day, we feel that it is reasonable for them to expect a certain waiting time. The receptionist will advise on the best time to arrive to help keep waiting time to a minimum. Of course, we will see emergencies as soon as possible. You may not be able to see the doctor of your choice in these circumstances - remember, we are always more willing to give telephone advice, and it may save a visit to the surgery.